Hello again DONATION advisors and beta testers.
One experienced user just reported a very weird problem, that I don’t understand, and I want to make sure nobody else has it. So I would very much appreciate it if you could do the tests described below.
The problem was that she had done Receipt -> All Donors after entering all of her donations for 2012, and sent out the receipts. Later, she found out that some people hadn’t received receipts, because they weren’t generated. She did Receipt -> All Donors again, and a few more receipts were created. She had to do that a few more times, until it said there were no unreceipted donations. Obviously, that should not be happening – the first run of that should have created all receipts.
So, assuming you have completed your year-end run of the 2012 receipts, please switch back to 2012 (if you are already in 2013) with Maintenance -> Change Year -> Previous Year, and then run Reports -> Donation -> Unreceipted, which will allow you to find out whether any receipts were missed. If it says “There is no matching information for this report”, that means there are no unreceipted donations, and everything worked as it should.
If however, there are unreceipted donations showing, and you don’t know a good reason for that (like, you entered further donations after running the receipts!) please get back to me immediately.
Even if it’s all OK, a quick reply to this blog post to inform me of that would be really helpful, just so I know that quite a few of you have checked this out and (hopefully) nobody else has the same problem. If not enough of you try this, I may need to write to all DONATION users and warn them to check this out.
I wouldn’t be following this up, except that I just can’t understand how that could possibly happen, but I also know that the user knows what she is doing, so I do believe that it did happen!
Thanks in advance for your help with this.