Eliminating the Software4Nonprofits Support Forum

Hello again DONATION advisors.

We are considering getting rid of the Software4Nonprofits Support Forum, for a few reasons. First, it isn’t used much. The most commonly used of the four forums there, DONATION Technical Support, has only had 9 new posts since January.

Second, most of the questions posted there are really fairly specific support questions, whose answers may not help other people who have problems, because their problems will be different. As such, those questions would have been better asked by sending us a direct email.

Also, nobody ever answers questions there except for us in Software4Nonprofits (Kwame and I), so it’s not like it is creating a community of users.

My idea would be, before getting rid of it, to review questions posted there and make sure that anything commonly asked is in the FAQ (Frequently Asked Questions) section of the website, and/or covered well in the program’s Help.

So I just want to know what you think about this idea – is there any really good reason that I’m missing why we should keep the forum?

Thank you.

9 thoughts on “Eliminating the Software4Nonprofits Support Forum

  1. Hi Dan. There is absolutely no reason to keep this form open. I for one have never used it to the best of my knowledge. If you only had nine new posts in nearly five months, it is not being utilized for the intended purposes.

    Peter

  2. I rarely look at the forum.. perhaps once per year. I see that you do all the relevant answering so I just ask you directly.

    I’d dump it if it were me… and make sure FAQs are inclusive of any common issues.. just like you are already thinking..

    David

  3. I would agree. The forum serves no real purpose and can be dropped. I haven’t used it in over a year if not longer. I think in all the years I’ve used DONATION, I have only had to ask one question and that was a technical one specific to my application.

  4. Dan:
    I do not see maintaining the forum with such low usage. You already suggested maintaining the FAQ page and this can be accomplished through the direct emails you receive.
    Keep up the great work!
    I have just sent a couple more your way, I should follow up and see what they have done to solve their problem.
    Clyde

  5. Dan:
    I certainly have not made much use of the forum — when it first started, I was faithfully checking it every week, but then found that my questions did not seem to encompass others, so emailed you directly.
    You give such fabulous support anyway, that to me, it seems you are on the right track with eliminating the forum.

    Margie

  6. HI there,

    That would be fine to delete it as when we have specific questions, the support that you offer is phenomenal – questions are answered quickly and efficiently.

    Thank you,

    Bernice

    Discipleship: Discovery, Development, Deployment

    Bernice Funk, C.G.A.

    Director of Finance

    Diocese of Rupert’s Land

    935 Nesbitt Bay

    Winnipeg, MB R3T 1W6

    finance@rupertsland.ca

    phone: 204-992-4201

    fax: 204-992-4219

    If you do not wish to receive these messages please contact the office by

    email at finance@rupertsland.ca to remove your name from our e-mailing list.

  7. I realize that I am a bit late replying to this, but I’d like to voice my support for those suggesting that you drop it. In the many years that I’ve been using DONATION, I’ve never used the forum.

    Great works guys!

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