Hello again DONATION advisors.
We are considering getting rid of the Software4Nonprofits Support Forum, for a few reasons. First, it isn’t used much. The most commonly used of the four forums there, DONATION Technical Support, has only had 9 new posts since January.
Second, most of the questions posted there are really fairly specific support questions, whose answers may not help other people who have problems, because their problems will be different. As such, those questions would have been better asked by sending us a direct email.
Also, nobody ever answers questions there except for us in Software4Nonprofits (Kwame and I), so it’s not like it is creating a community of users.
My idea would be, before getting rid of it, to review questions posted there and make sure that anything commonly asked is in the FAQ (Frequently Asked Questions) section of the website, and/or covered well in the program’s Help.
So I just want to know what you think about this idea – is there any really good reason that I’m missing why we should keep the forum?