Hello DONATION advisors. This post is particularly for our users in the U.S.A.
The Canada Revenue Agency (CRA) has an expectation about receipts that DONATION has never satisfied, which is that duplicate or corrected receipts sent to donors, who have already received an original receipt, have new receipt numbers, and have wording on them such as “Replacing # ….”.
There has actually never been a single complaint about DONATION not doing this from the CRA, or any organization using DONATION in response to a complaint from them by the CRA. Nevertheless, we will finally be changing DONATION to satisfy this requirement in the next few months, in plenty of time for year-end receipts and the inevitable requirements for duplicates and corrections that can come up.
My question for our users in the U.S.A. is, would this change be helpful to you, or just confusing? In other words, should we make this change only for Canada, and for the U.S.A. just continue issuing corrected or duplicate receipts with wording to that effect on them (“CORRECTED RECEIPT” or “DUPLICATE RECEIPT”), but the same receipt number as the original?
Thanks in advance for any Comments on this blog post, or email replies, helping us to decide about this.
There may be a later blog post for our Canadian users with a more detailed plan about how this change would work, for comments.