Hi DONATION advisors. I’m often surprised when talking to users on the phone, or via things that come out in email exchanges, that they don’t seem to know how to find help by topics we give them or by sensible keywords (like for instance “pledge” if they want to know about pledges).
This is despite the fact that I at least think the menu option Help -> Contents and Index should be pretty obvious (especially when we’ve told them to look something up in the Index of the Help) and also, there is the menu option Help -> How to Use Help.
I’m wondering about the idea of adding a Help -> Search by Topic or Keyword menu option, which just pops up a messagebox saying something like this:
To search for Help by a topic title or a word related to what you want to know, please use the Help -> Contents and Index menu option, make sure you are on the Index tab near the top left, and type what you are looking for into the entry field below those tabs.
Alternatively, you can use the Help -> How to Use Help menu option, which takes you to a Help page with full details about how to use the Help. Would you like to see that page now?
Do you think that would help some people find help topics without us having to guide them very explicitly through it? We’d appreciate your comments.